IT Support Specialist Trilingual Italian, English, French

IT Support Specialist Trilingual Italian, English, French

Employment : indefinite period

Responsabilities :

       Handle help desk corporate requests through tickets or phone

       Follow up on outstanding requests and ensure a timely resolution

       Implement, install, configure, monitor, and troubleshoot existing and new workstations, printers, copiers, networking equipment, phones, and servers

       Planning and undertaking scheduled maintenance upgrades * Investigating, diagnosing and solving computer software and hardware faults

       Manage accounts for end users, including Active Directory, Office, SharePoint Online, JIRA and other systems that may be implemented over time

       Responsible for integration and support of user’s computers, including desktops and laptops, with Microsoft Windows server OS, installed software and Active Directory; assist in defining system and operational policies and procedures

       Knowledge transfer (training to users related to applications/hardware)


Skills :

       Minimum years, Maximum years of experience required

       Previous hands on IT experience in a help desk or customer support role

       Certificate : PMP,Prince 2

       Demonstration of thorough understanding of networking concepts and systems including Servers, Routing and Switching, WAN/LAN, VOIP, WLAN and data backup technologies

       Fluent in Italian, English and French

       Sense of responsibility, self-motivated

       Motivation and attitude to work in an international multicultural environment